Terms and Conditions

SCHIESSER GmbH General Terms and Conditions - Online Shop

Section 1 Scope

1. These online shop General Terms and Conditions ("GT&Cs") for SCHIESSER GmbH, Schützenstrasse 18, 78315 Radolfzell, Germany, ("SCHIESSER" or "we/us") apply exclusively to consumers within the meaning of Section 13 of the German Civil Code (BGB), i.e. regarding any natural person ("customer" or "you/your") who concludes a legal transaction for purposes that are for the most past neither commercial nor for their independent professional activity. These GT&Cs apply to all contracts concluded between SCHIESSER and the customer via the SCHIESSER online shop with the purpose of delivering goods; the version valid at the time the order is placed is to be considered applicable. Any terms and conditions and/or stipulations laid down by the customer that either differ from or clash with these Terms and Conditions, regardless of their denomination, are explicitly excluded unless SCHIESSER explicitly agrees to their applicability in writing.

2. The items for sale in the online shop are targeted exclusively towards consumers who have their regular residence within Germany, Denmark, Finland, France, Ireland, Italy, Luxembourg, Austria, Netherlands, Poland, Sweden, Slovenia, Spain, Czech Republic, Hungary or Belgium and can provide a shipping address for one of the countries mentioned.

Section 2 Conclusion of Contract

1. Any webpages belonging to the SCHIESSER online shop act only as a sales brochure ("online catalog site"). Products displayed in the online shop are intended only for the purpose of customers placing an order. All information is therefore subject to change and considered non-binding.

2. The email order confirmation sent by us after your order is placed is only used to inform you that we have received your order (for details of the order process, see Section 3 of these GT&Cs). This does not constitute a purchase contract.

3. The purchase contract is only considered to have been concluded once our goods have been shipped and you have received a corresponding confirmation by email. With this confirmation or in a separate email, but no later than upon delivery of the goods, the written contract (consisting of the order, Terms and Conditions, cancellation policy and confirmation) will be sent to you in a durable medium (email or paper printout). If, while processing your order, we discover that the products you ordered are not available, we will inform you of this separately by email.

Section 3 Order Process

The order process in our online shop consists of 5 steps.

1. The first step involves selecting the desired items and placing them in the shopping cart by clicking the "add to shopping cart" button.

2. In the second step, you can decide whether you want to create a customer account for our online shop or whether you want to place your order without a customer account as a guest.

3. In the third step, enter your personal data including your billing address and, if applicable, a separate shipping address. At this time, if you are registering for an account or placing a guest order, you will have to accept our General Terms and Conditions and data protection regulations by ticking the box; the above can be accessed via the corresponding link.

4. The fourth step involves selecting one of the payment methods offered.

5. In the final step, you have the option of reviewing all the information (e.g. name, address. payment method, items ordered) again and making any necessary corrections. Prior to submitting your order, you will be expressly advised of the validity of these General Terms and Conditions, our data protection regulations and cancellation policy, all of which you can access via the corresponding link. You will also be expressly advised that by placing your order you agree to the validity of the aforementioned Terms and Conditions. The order, and thus a binding purchase offer, is made by clicking the "Buy now" button. The conclusion of the purchase contract is based on Section 2 of these GT&Cs.

6. The goods will only be shipped in quantities for normal household use.

Section 4 Minors

SCHIESSER does not accept orders from customers who have not yet reached the age of 18. Our products for minors can only be purchased by people over the age of 18. If you have not yet reached the age of 18, online orders can only be placed together with your parents or a legal guardian.

Section 5 Cancellation Policy

1. Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without having to provide a reason.

The cancellation deadline is fourteen days from the date on which you or a third party designated by you, who is not the carrier, have taken possession of the goods.

In the case of a contract in which you have purchased several goods as part of a single order and which are shipped separately, the cancellation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, have taken possession of the final shipment.

In order to exercise your right of withdrawal, you must send us a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract to: SCHIESSER GmbH, Schützenstrasse 18, 78315 Radolfzell; email widerruf@schiesser.com; telephone: 0800 723 78 11; fax: +49 (0) 7732 90 65 55).

You can also use the attached withdrawal form (https://www.schiesser.com/en/withdrawal-form/), but this is not mandatory. You can also fill out and submit the withdrawal form electronically on our website. If you choose to make use of the latter option, we will immediately send you an email confirming receipt of your withdrawal.

To meet the withdrawal deadline, all you need to do is send your notification of exercising your right of withdrawal before the withdrawal period has expired.

2. Consequences of Withdrawal

If you do withdraw from this contract, we will immediately refund all payments that we have received from you, including any shipping fees (with the exception of additional costs incurred if you choose to use a different type of shipping method other than the inexpensive standard delivery offered by us), immediately and at the latest within fourteen days from the date we received your notification of withdrawal from the contract.

We will use the same method of payment for this refund that you used for the original transaction, unless otherwise agreed upon, and no fees will be deducted from this refund.

We may refuse to issue an refund until we have received the goods or until you have provided proof that you have sent the goods back, whichever comes first.

Items should be sent back immediately and in any case no later than fourteen days from the date on which you informed us of your choice to withdraw from this contract to:

c/o DHL Home Delivery GmbH Vor der Hecke 960
34355 Staufenberg

to be sent or returned using the return label included. If your package does not come with a return label, you can generate a free return label for your country of delivery. Additional information can be found here: https://www.schiesser.com/en/free-returns/. The deadline is considered met as long you send the goods off within fourteen days.

We are responsible for the cost of return shipping.

You will only have to pay for any loss in value of the goods if this loss in value is due to excessive handling of the goods beyond checking the nature, properties and functionality of the goods.

Checking the condition and functionality is understood to mean testing and trying out the respective goods in the same way it would be possible and customary to do so at a retail store. Moreover, you can avoid having to pay compensation by not using the item like your own property and by refraining from doing anything to it that may impair its value.

Sample withdrawal form

If you wish to withdraw from the purchase contract, please fill out this form and send it to: SCHIESSER GmbH, Schützenstrasse 18, 78315 Radolfzell, email widerruf@schiesser.com

- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) and/or provision of the following services (*)

- Ordered on (*) / received on (*):

- Consumer name(s):

- Consumer address(es):

Consumer signature(s) (only when notification is submitted in paper form)


(*) Please cross out any inapplicable information

End of sample withdrawal form

3. Exclusion of Withdrawal

The right of withdrawal does not apply to the delivery of goods which do not come pre-assembled and for the manufacture of which a personalized selection or provision has been made by the consumer or which are clearly tailored to the consumer's personal needs, goods which are not suitable for return for reasons of public health or hygiene or if their seal has been removed following delivery or in the event of other statutory grounds for exclusion.

End of withdrawal

Section 6 Shipping and Additional Right of Return

1. 1. Unless agreed otherwise, your order will be shipped to the shipping address provided by you. Delivery is only possible within Germany, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Austria, Poland, Sweden, Slovenia, Spain, Czech Republic, Hungary or Belgium. Shipping within Germany is handled by our logistics service provider, DHL Paket GmbH. Within Denmark, shipping is handled by Post Danmark AS; within Finland by Posti Ltd.; within France by La Poste or Colissimo; within Ireland, An Post; and within Italy, SDA (Poste Italiane) or DHL Express Italy. Shipments to Luxembourg are handled by Enterprise des Postes & Télécommunications; within the Netherlands by DHL NL; within Austria, shipments are handled by Österreichische Post AG or DHL Paket (Austria) GmbH; within Poland, DHL Parcel Poland; within Sweden, PostNord; within Spain, DHL Parcel Iberia; and within Slovenia, Pošta Slovenije. Within the Czech Republic, shipping is handled by PPL; in Hungary by Magyar Posta and in Belgium by Bpost.

2. The delivery time within Germany is approximately two to three business days (Monday to Friday); for deliveries abroad in accordance with the preceding paragraph, approximately four to five business days. You can track your order at any time using DHL Tracking.

3. Irrespective of the statutory right of withdrawal (see Section 5 of these General Terms and Conditions), you have an additional right of return, to be exercised within one hundred calendar days of receipt of the goods. Within this period (beginning the day after receipt of the goods), you can send or hand over the goods free of charge using the enclosed return label (see return address, in accordance with Section 5 (2) of these GT&Cs), provided the goods are complete and in their original packaging and are unused and in an undamaged state. If your package does not come with a return label, you can generate a free return label for your country of delivery. Additional information can be found here: https://www.schiesser.com/en/free-returns/. Returning the goods in a timely manner is sufficient for meeting the deadline. Any existing payments made to us will be refunded if the requirements described above have been met. For this refund, we will use the same method of payment that was used for the original transaction, unless otherwise requested. The right of return described above does not affect your statutory rights and claims, in particular your statutory right of withdrawal and your statutory warranty rights.

Section 7 Prices and Shipping Costs

1. The prices featured in the online shop at the time of the order apply. These include applicable statutory sales tax.

2. Before completing the order, we will inform you of any shipping costs for which you are responsible in the order form; these will be itemized and presented separately from the price of the goods. You can find more information on any shipping costs you may need to pay under Payment types & Shipping.

Section 8 Payment Methods

1. SCHIESSER accepts the payment methods displayed during the order process. The following payment methods are offered in the online shop:

Prepayment (only in countries with € currency)
Sofortüberweisung instant bank transfer (only in Germany and Austria)
Payment on account (only in Germany and Austria)
Credit card (Mastercard, Visa and American Express)
iDeal (only in the Netherlands)
Amazon Pay

2. We reserve the right to conduct a credit check in compliance with any applicable data protection regulations and, in the event of a negative credit report, in particular if you still have any outstanding payments on account from previous orders in our online shop, we reserve the right to change the payment methods offered for your order to those proposed by us (e.g. prepayment). We will inform you of this decision immediately, in all instances before the conclusion of a purchase contract (see Section 2, Paragraph 3 of these GT&Cs).

3. With regards to payment on account, the amount must be paid within 14 days of receipt of the invoice to the account specified on said invoice. The invoice will be enclosed in the package.

4. If you are in arrears with paying your invoice, you are responsible for reimbursing us for any damage caused by this; this includes in particular any necessary pursuit of our claims, both in and out of court (including – if the legal requirements are met and taking into account any statutory fee regulations – costs for debt collection agencies and/or legal aid).

Section 9 Retention of Title

The delivered goods remain the property of SCHIESSER until they have been paid for in full.

Section 10 Warranty

1. The warranty for defective purchased goods is based on the statutory provisions. In particular, the customer is entitled to request subsequent performance (replacement item or removal of defects/repair). SCHIESSER is entitled, however, to provide the customer with a new item if rectification of the defect would result in unreasonable effort. In particular, the value of the item in intact condition, the severity of the defect and the question of whether a replacement item could be accepted without significant disadvantage for the customer must be taken into account.

2. The warranty is considered void if you alter the products in such a way that causes a defect.

You can assert your warranty claims by sending your order number, name and address and briefly stating your reasons by email to kundenservice@schiesser.com. The defective product must be returned for inspection purposes (ship to: SCHIESSER Online Shop c/o DHL Home Delivery GmbH, vor der Hecke 960, 34355 Staufenberg, Germany). Please use the enclosed return label when returning defective products. By fulfilling the above requirements, you will make the inspection easier for us and speed up the process. A limitation of the warranty rights does not go hand in hand with possible non-fulfillment. Statutory provisions apply in this respect.

Section 11 Compensation, Retention

You are only entitled to compensation if your counterclaims have been legally established or remain undisputed by us. You are only authorized to exercise the right of retention if your counterclaim is based on the same contractual relationship.

Section 12 Data Protection

The protection of any personal data provided by you with regards to the business relationship between you and us within the context of our online shop is very important to us. We will only process your data in accordance with our data protection regulations. You can view and print out our Privacy Policy here.

Section 13 Copyright and Trademark Law

1. The entire contents of the website, in particular texts, graphics, photos, illustrations and software, are the property of SCHIESSER. This content is protected by copyright law and other commercial property rights. Duplication, editing, saving or any other processing of this data is not permitted.

2. All trademarks used on the website are the property of SCHIESSER, unless stated otherwise. Any application or use of these trademarks in any shape or form without our consent is prohibited.

Section 14 Liability

1. SCHIESSER is liable without restriction for intent. SCHIESSER is only liable for gross and simple negligence in the event of injury to life, limb or health or in the case of an essential contractual commitment. Essential contractual commitments are those which are needed to fulfill the successful execution of the contract and which the customer has reasonable right to rely on.

2. In the event of a minor negligent breach of fundamental contractual obligations, SCHIESSER's liability is to be limited to the amount of foreseeable and contract-typical damages.

3. The aforementioned limitations of liability also apply in favor of SCHIESSER's legal representatives and vicarious agents.

4. Liability according to the German Product Liability Act or other legally binding liability provisions remains unaffected. The aforementioned limitations of liability also do not apply if SCHIESSER has assumed a guarantee for a certain quality or has fraudulently concealed the defect or, in the event of damage resulting from this, if a fixed date has been agreed upon.

Section 15 Final Provisions

1. The law of the Federal Republic of Germany, excluding the UN Sales Convention, applies to all contracts between you and SCHIESSER. Statutory provisions restricting the choice of law and the applicability of mandatory (consumer protection) regulations, in particular those of the state in which the customer, as consumer, has his or her main residence, remain unaffected.

2. The EU Commission provides a platform for out-of-court settlement of disputes. This gives consumers the option of initially settling disputes related to their online order out of court. The dispute settlement platform can be found here: https://ec.europa.eu/consumers/odr/. Otherwise, SCHIESSER does not take part in dispute settlement proceedings before a consumer arbitration board (Section 36 VSBG).

Section 16 Website Provider

The website provided under the domain www.schiesser.com is operated by:

Schützenstrasse 18
78315 Radolfzell, Germany

Represented by Managing Director:
Andreas Lindemann

Telephone: +49 (0) 7732 900
Fax: + 49 (0) 7732 90 - 65 55
Email: kundenservice@schiesser.com

Registry Court: Freiburg i.Br.
HRB 725198
VAT Identification Number: DE 142767206
Tax: 1815030880

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