Can multiple orders be shipped in one package? Currently we ship multiple orders in multiple packages. This makes it easier to allocate and process your orders. If you want to return one or more orders, please do so in individual packages according to the orders. When are out of stock items available again? If items are sold out, this is often only due to a short-term delivery delay. However, sometimes items are in such high demand that they quickly sell out completely. We can therefore not guarantee that we will have sold out items back in stock. Our basics are constantly being replenished - just let us inform you by email when your desired size is available again. How does SCHIESSER strive for more sustainable packaging? So far we have been able to pack many items in sustainable material. We are also continuing to work on a way that at some point all collection items will be sent sustainably, for example in boxes. As a manufacturer, we serve various customers with our packaging. We also deliver our goods to specialized sellers who have special requirements in terms of packaging and presentation. The cleanliness and hygiene of the goods has top priority here. At present, only bags made of polymer polypropylene (PP) reliably protect against dirt. Thanks to their composition, our bags are recyclable. Currently, only items that our specialized sellers, who want to see the goods without removing the packaging, are ironed, unpacked and presented on hangers. That's why we mainly use our hangers in brick-and-mortar retail. A return service picks up the hangers - so they don't end up in the garbage and can be reused or recycled. All of our goods come from our central warehouse in Radolfzell. Therefore, sellers and online customers receive the same packaging. Repacking the goods before shipping is currently neither efficient nor sustainable. However, since we continuously check our processes, this may change again in the future. When do I receive my order? You will usually receive your order three to five business days after it has been shipped. International packages usually take four to six business days to reach their destination. Shipments that were packed in our logistics center on Tuesday are handed over to Swiss Post on Thursday; if they were packed on Thursdays, they will be handed over on the following Monday. You can only track your shipment from this point on. Do you offer express shipping? We currently do not offer express shipping. Where and how can I check the delivery status of my order? You will receive a Track & Trace code with the shipping confirmation. You can click on the code and you will be forwarded directly to the shipment tracking page. I have not received my order, but according to the shipping status it should have been delivered. In this case, please contact our customer service at kundenservice@schiesser.com. What shipping options are there? We ship with Post CH, for international shipments, shipping can be carried out in cooperation with a local service provider. Which countries does SCHIESSER ship to? We deliver to Switzerland and Liechtenstein.For deliveries to Belgium, Germany, Denmark, Finland, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Poland, Sweden, Slovenia, Spain and the Czech Republic please visit schiesser.com. Is delivery to a SCHIESSER store possible? We currently do not deliver to our SCHIESSER stores and outlets. How much are your shipping costs? All orders are free shipping. What happens if I'm not present at the time of delivery? If you are unable to receive your parcel in person, you can leave it at an agreed location or have it delivered to a neighbour. There is also the possibility that the postman has placed your parcel in the "Milchkästli".Alternatively, you can collect it from the post office indicated on the notification slip left for you by the postman.You can check the current status of your parcel using your tracking number.This can be found in your shipping confirmation email. An item in a shipment is missing. Will you send it to me? If an item is missing from your package, please contact our customer service at kundenservice@schiesser.com. We will then check our inventory. If we find out that there is a shortage, we will send the item to you as soon as possible, or issue you with a store credit. How can I see if an item is in stock? Unless otherwise stated, all items in our online shop can be shipped immediately. Can I specify a different shipping address? Yes, all you have to do is enter the relevant address during the ordering process. However, if the address is different, it is not possible to purchase on account. What do I do if my package is damaged or items are missing from my package? If your package arrives damaged, you must submit a damage report to DHL and send it to us. If an item is damaged during shipping or is missing, please contact our customer service at kundenservice@schiesser.com. Please state your order number so that we can handle your request more easily. Can I change when and how my package will be shipped after I've already placed an order? That's possible: we'll send you an email containing a link to track your package. You can use the link to change the place and time of delivery or, for example, specify a parcel shop to which you want your parcel to be delivered. My package should have arrived long ago - what can I do? First check the shipment tracking to see whether the package is with a neighbor or at your desired location. If this is not the case and the shipping status has not changed after five business days, please contact our customer service at kundenservice@schiesser.com. What can I do if I entered an incorrect address? If your package cannot be delivered, it will be sent back to us as a return. As with a regular return, we will refund the purchase amount to your original payment method within 14 days. As we cannot reroute your package to a different address, please place a new order to the correct address.