No, there is no minimum order value.
Unfortunately we cannot accept orders by phone.
Our customer service center will gladly help you if you have any questions regarding carrying out an online order, a complaint or the return process. You can reach us by toll-free phone on the German landline and mobile network at: 0800 723 78 11. From other countries, you can reach our customer service at: +49 1805 212699 (depending on your telecommunications service provider, charges may apply for an international call to Germany).
Orders that have been sent out cannot be changed or canceled due to the fact that it's a fully-automated process.
We offer you the following payment methods to choose from:
Payments on account and by Sofort bank transfer are currently only available for orders placed within Germany and Austria. We offer prepayment only in countries with the € currency due to higher transaction fees. More information can be found under Payment Methods.
We apologize if your preferred payment method is not available. Before each order, our system checks how secure this order is and offers you appropriately secure payment methods. This way, we protect both you and us from misuse. Please understand that we cannot intervene in this automated process. Possible reasons why your payment method is not available:
Within Germany, it generally takes three to five business days for a package to arrive.
International shipments are normally delivered within three to five working days. You can track your order at any time using DHL Tracking.
Unfortunately, we don't offer express shipping at this time.
You will receive a track & trace code from DHL together with your shipping confirmation. You can use this code here to check your shipment status.
In this case, please contact our customer service.
We ship with DHL Paket.
For deliveries outside of Germany, delivery can be made by a local parcel service on behalf of DHL.
www.schiesser.com delivers only to Germany, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Belgium, Austria, Poland, Sweden, Slovenia, Spain, Czech Republic and Hungary.
For deliveries to Switzerland and Liechtenstein, please visit schiesser.ch.
Currently, delivery to a SCHIESSER store or SCHIESSER outlet is not possible
Shipping costs are completely free – we at SCHIESSER will cover the shipping costs.
If you are not at home when your package arrives, the courier will leave a notification for you. It's possible that the postman has left your package with a neighbor or you can pick it up at the specified post office. You are welcome to check the current status in your shipping confirmation email and the shipment number it contains.
In this case, please contact our customer service.
All items on our online shop are usually immediately available for shipment.
For return shipping, please affix the enclosed return label to the package. The package can be sent from the nearest post office at no cost to you. Alternatively, you can also deposit the package in a DHL Parcel Box. If no return label is enclosed with your package, you can generate one here.
If an item does not meet your expectations, you can send it back to us free of charge within 28 days. Please understand that we can only accept unworn, flawless goods with their original packaging. We also ask that you not remove any labels or other attachments when trying the item on. To return an item, please fill out the enclosed return form and list the quantity being returned. Please also indicate the reason for your return so that we can continuously optimize our service to you.
The return label is included in your package for orders from Germany. If you need a new return label, please contact our customer service. For returns from abroad, you can create the return labels yourself. More info can be found here.
Simply click on the corresponding link to view the return label for your country of delivery here and enter your email address in the DHL form. You will receive an email from DHL that includes a QR code. Show the QR code on your smartphone at a DHL branch, parcel shop, delivery agent or DHL Packstation. DHL will then print the label out for you.
This is not a problem. You're welcome to return multiple orders to us in one package. Please note, however, that an assignment can only be made correctly if the completed return slips are enclosed.
After the return has been received in our warehouse, you will receive a return receipt and a credit note a short time later. This will be refunded to you according to your payment method. It can take approx. five working days between the receipt of your return and the payment of the credit.
If it is an item that you have purchased in our online store, you can contact customer service directly. Please let us know the order number so that we can assign your request.
If you purchased the item from a brick-and-mortar retailer, please contact the respective retailer directly.
Unfortunately, direct item exchange is not possible. Please return the affected item to us using the enclosed return label and place a new order. If no return label is enclosed with your package, you can generate one here.
Detailed instructions on redeeming a coupon or promo code can be found here.
Vouchers and discounts cannot be combined with other promotions/discounts or vouchers. Cash payment is not possible. Only one voucher can be redeemed per order. When redeeming a gift certificate, the total cost of goods purchased must correspond to the value of the voucher. Please note that the shipping and handling fee is not included in the value of the goods. For returns, percentage discounts will be proportionally charged to the credit note. SCHIESSER reserves the right to deduct the value of the voucher from your credit in the case of returns if the purchase value is less than the specified minimum purchase value. The minimum purchase value and voucher period are shown on the vouchers. Information on our general voucher terms and conditions can also be found here.
Please note that our vouchers generally apply to the minimum purchase value AFTER return. That is, the value of goods that you actually keep. This can lead to the fact that you unfortunately no longer qualify for the selected voucher after partial order return and fall below the minimum purchase value. You will therefore have to pay the full invoice amount.
You have the option of redeeming a coupon code (without spaces) during the purchase process. When redeeming a gift voucher, the total cost of goods purchased must correspond to the value of the voucher. Please note that the shipping and handling fee is not included in the value of the goods.
With your own customer account, many functions are available to you that make shopping in the SCHIESSER online shop much easier. You enter your data for billing and your delivery address only once. These will be saved in your customer account so that you don't have to enter them again for each new purchase. The following functions are also available to you:
Of course, you always have the option of either deleting your customer account or changing individual fields. To do this, simply log in to your account and click on the My Account box.
To do this, simply log into your account. Under My Account, select My Address book and change your address accordingly.
You have the option to have an email sent to you by clicking on the question mark in the registration area. This e-mail contains a link you'll need to click. This confirms that the request came from you. You will then receive a second e-mail from us with a newly generated password.
By subscribing to our newsletter, you will always be informed about the latest trends and promotions and you won't miss out on any news.
As a thank you for your newsletter registration, you will also receive a voucher for the SCHIESSER Online Shop. Please note that the same promo code will always be sent upon repeatedly subscribing to the newsletter using the same e-mail address; it is not possible to redeem the same promo code multiple times.
To unsubscribe from the newsletter, you can simply click on the unsubscribe link in one of our newsletters. Alternatively, you can unsubscribe from the newsletter directly here in the online shop. Simply enter your email address in the text field on the following page for to unsubscribe and confirm it by clicking the button.
You can use our store finder search to find the nearest store in your area that carries Schiesser products. To do this, simply enter your zip code or your desired location. We will find the nearest store for you and show you the best way to reach it. You can access the store search here.
Schiesser items are released in standard sizes. If you are ever unsure of what size is right for you, you can use our Size table. If an item still doesn't fit, you can of course return it free of charge.
In this case, use our storefinder. Here you will find all retailers, SCHIESSER stores and outlets that sell our items.
You can find our lingerie ABC here.
Do you have questions about one of our products or something else? Simply fill out the contact form or send us an email at kundenservice@schiesser.com. We would be pleased to assist you.