Free returns


To make a return from Germany, please use the enclosed return label and stick it on to the package. The package can be sent from the nearest post office at no cost to you. To avoid any errors in shipping your return package, please remove all the original shipping labels (barcodes) as best you can.

If there is no return sticker on the package, then please use the following link for returns from Germany:
Return label Germany
Or just contact our customer service.

Denmark, Finland, France, Hungary, Ireland, Italy, Luxembourg, Austria, Poland, Sweden, Slovenia, Spain, Czech Republic, Netherlands, Belgium and United Kingdom

To make a return from another country, you can create your free return label by clicking the respective link. Please print the label and stick it onto your package. If you do not have a printer, you can enter your email address in the DHL return form. You will receive an email from DHL that includes a QR code. Show the QR code on your smartphone at a DHL branch, parcel shop, delivery agent or DHL Packstation. DHL will then print the label out for you. The package can be returned to the branch office of the (national) postal agency indicated on the return label.

Return label Denmark
Return label Finland
Return label France
Return label Hungary
Return label Ireland
Return label Italy
Return label Luxembourg
Return label Austria
Return label Poland
Return label Sweden
Return label Slovenia
Return label Spain
Return label Czech Republic
Return label Netherlands
Return label Belgium
Return label United Kingdom

Please be sure to keep proof of receipt for any possible inquiries. If you have any questions about the return label, please contact our customer service.

We will inform you via email as soon as your return has arrived at our warehouse.

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