In this case, please contact customer service kundenservice@schiesser.com and also check the return confirmation for completeness. If an item is not listed, please let us know the item number so that we can check your return a second time. If we cannot find it, please send us a written confirmation that you have returned the item. You can obtain the form from Customer Service.

If an item does not meet your expectations, you can return it to us free of charge (within Germany) within 28 days. The item must be unworn, in its original packaging and in perfect condition. All tags and labels must also still be on the item. 

To return an item, please fill out the return form enclosed with your package - including the quantity of returned items and the reason for your return. This way we can keep improving our service to you.

Alternatively, you can create your own return label for national and international returns here. For free returns from Switzerland and Liechtenstein, please use the pick@home service.

A return label is enclosed with orders from Germany. If you need a new one, please contact our customer service. For returns from abroad, simply create the return label yourself.

A credit note is always refunded via the selected payment method. 

In the case of an invoice, the invoice amount is reduced by the amount of the returned items. You therefore only pay for the items that you have kept. If you have already paid by bank transfer, we will usually credit the amount to your bank account within five working days. 

If you have paid by credit card, we will credit the amount to the credit card account specified. You can then see the entry on the next statement. It is possible that the date of the chargeback on the statement is the same as the date of payment - this is quite normal.

If you pay in advance, you will usually receive the credit note within five working days to the bank account from which you transferred the money.

If you paid by Sofort, you will also receive the credit note, usually within five working days, on the bank account from which you transferred the money.

If you paid with PayPal, we will credit the amount to your PayPal account.

A cash payment of your credit is not possible.

You will receive a confirmation by e-mail as soon as we have recorded the receipt of your return.

As soon as we have received your return and checked it, you will receive an email from us with our return credit note. A new invoice will not be issued after the return. Please pay the difference (invoice amount minus credit note) independently and on time. 

If you have transferred the original amount in full, you will receive a refund in the amount of the credit note.

Currently we ship multiple orders in multiple packages. This makes it easier to allocate and process your orders. If you want to return one or more orders, please do so in individual packages according to the orders. 

We currently do not offer this service.