Currently we ship multiple orders in multiple packages. This makes it easier to allocate and process your orders. If you want to return one or more orders, please do so in individual packages according to the orders. 

If items are sold out, this is often only due to a short-term delivery delay. However, sometimes items are in such high demand that they quickly sell out completely. We can therefore not guarantee that we will have sold out items back in stock. Our basics are constantly being replenished - just let us inform you by email when your desired size is available again.

So far we have been able to pack many items in sustainable material. We are also continuing to work on a way that at some point all collection items will be sent sustainably, for example in boxes. As a manufacturer, we serve various customers with our packaging. We also deliver our goods to specialized sellers who have special requirements in terms of packaging and presentation. The cleanliness and hygiene of the goods has top priority here. At present, only bags made of polymer polypropylene (PP) reliably protect against dirt. Thanks to their composition, our bags are recyclable. Currently, only items that our specialized sellers, who want to see the goods without removing the packaging, are ironed, unpacked and presented on hangers. That's why we mainly use our hangers in brick-and-mortar retail. A return service picks up the hangers - so they don't end up in the garbage and can be reused or recycled. All of our goods come from our central warehouse in Radolfzell. Therefore, sellers and online customers receive the same packaging. Repacking the goods before shipping is currently neither efficient nor sustainable. However, since we continuously check our processes, this may change again in the future.

You will usually receive your order three to five business days after it has been shipped. International packages usually take four to six business days to reach their destination. You can track your order using the DHL tracking number that we provide to you. 

A note on shipments to Switzerland: Shipments that were packed in our logistics center on Tuesday are handed over to Swiss Post on Thursday; if they were packed on Thursdays, they will be handed over on the following Monday. You can only track your shipment from this point on.

We currently do not offer express shipping.

You will receive a Track & Trace code from DHL with the shipping confirmation. You can click on the code and you will be forwarded directly to the shipment tracking page.

In this case, please contact our customer service at kundenservice@schiesser.com. We will then send you a recipient declaration that you must sign and return to us. Only then can we initiate an investigation with DHL. This takes about four weeks. If we cannot find your package, you will receive a store credit or your money back. If DHL does find the package, it will be delivered to you.

We ship with DHL Paket; for international shipments, shipping can be carried out in cooperation with a local service provider. DHL offers contactless delivery upon request.

We deliver to Belgium, Germany, Denmark, Finland, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Poland, Sweden, Slovenia, Spain and the Czech Republic. Please order via schiesser.com.

For deliveries to Switzerland and Liechtenstein please visit schiesser.ch.

We currently do not deliver to our SCHIESSER stores and outlets.

All orders are free shipping.

If you are unable to receive your package in person, you can leave your package at an agreed location or have it delivered to a neighbor. Alternatively, you can collect it from the post office indicated on the notification slip left for you by the postman. You can check the current status of your package using your tracking number. This can be found in your shipping confirmation email. 

If an item is missing from your package, please contact our customer service at kundenservice@schiesser.com. We will then check our inventory. If we find out that there is a shortage, we will send the item to you as soon as possible, or issue you with a store credit. 

Unless otherwise stated, all items in our online shop can be shipped immediately.

Yes; when you complete your order, you can select a DHL Packstation as the shipping address in the "Address" step. This option is not available for purchases on account and only possible for orders within Germany.

Yes, all you have to do is provide the appropriate address during the ordering process. If the address is different, however, purchase on account is not possible.

If your package arrives damaged, you must submit a damage report to DHL and send it to us. If an item is damaged during shipping or is missing, please contact our customer service at kundenservice@schiesser.com. Please state your order number so that we can handle your request more easily.

That's possible: we'll send you an email containing a link to track your package. You can use the link to change the place and time of delivery or, for example, specify a parcel shop to which you want your parcel to be delivered.

First check the shipment tracking to see whether the package is with a neighbor or at your desired location. If this is not the case and the shipping status has not changed after five business days, please contact our customer service at kundenservice@schiesser.com.

If your package cannot be delivered, it will be sent back to us as a return. As with a regular return, we will refund the purchase amount to your original payment method within 14 days. As we cannot reroute your package to a different address, please place a new order to the correct address.