We are happy to take any order - no minimum order value required.

We do not offer telephone orders, but you can order around the clock in our online shop. If you have any questions about your order, complaints or returns, our customer service is available at kundenservice@schiesser.com. 

Due to our automated process, we can no longer cancel finalized orders. Of course, you can return your package within 28 days and have the order amount refunded using your chosen payment method. You can find more information on processing returns here.

If the item you want is sold out in your size, you can request your size in the size selection. As soon as the item is available again, we will notify you by email. Then it pays to be quick, as all interested parties will receive the same notification and we cannot reserve sizes. If a size is not available for more than three months, your request will be automatically deleted.

You can imagine your shopping basket in the online shop, it's like your shopping basket in a retail store: it contains all the items you want to buy. You can save items to your wishlist that you may want to purchase at a later date. But don't wait too long: we cannot reserve items in the shopping cart and wish list for you. Items in your wish list will also be automatically deleted after three months - or if your item is no longer available.

If you received an item that you did not order, simply send it back to us. Use the enclosed return label and note on the return slip which item was delivered in error.

To exchange an item, simply return the item in question and order it again in the desired variation. To exchange an item, simply return the item in question and order it again in the desired variation.

Cancellation is generally not possible. Please contact our customer service at kundenservice@schiesser.com with the subject "CANCELLATION" and your order number. We will forward your cancellation request to our logistics department. If a cancellation is not possible, you can return your order free of charge upon receipt.

In rare cases, an item is already sold out when it is still displayed as available in the shop. In this case we first check whether we can deliver the item from other stocks. If this is not possible, our system will automatically cancel your order. Depending on the method of payment, we will refund your payment.

You can find our general terms and conditions at https://www.schiesser.com/en/terms-and-conditions/

You can find all available payment methods in the SCHIESSER online shop here.

Please check whether our payment reminder has ended up in your spam folder. However, if you have returned goods, please check whether the amount of the reminder corresponds to the value of your return. In this case, please contact our customer service at kundenservice@schiesser.com so that we can refund you the correct amount to balance your account. 

Did you receive a payment reminder from us despite payment or return? First of all, there is nothing to worry about: our first email to you is just a reminder that the payment deadline is approaching. If you have already paid or returned an order, simply ignore it. If you have received an unjustified reminder, inform our customer service at kundenservice@schiesser.com. It may happen that the payment reminder overlaps with the confirmation of your payment or return. Please allow 15 business days for us to review and credit your return. As soon as we have done so, we will confirm this by email. After that you will receive an email confirmation from us that everything has been taken care of. If you have already transferred the money, give us around five business days to allocate your transfer. When this has happened, we will notify you by email. In order for your payment to be clearly assigned, please always state your order number as reference. If you have not done so, please allow us time to review your payment. We can either log your payment or transfer your payment back to you. Also remember to transfer each order separately so that we can allocate your payments. If you have paid for several orders in one transfer, the amount may only be assigned to one order and the excess amount will then be credited to your account again. In this case, please check your account statements.

Please transfer your invoice amount on time. You will receive a payment reminder after 14 days and the first payment due notice after 30 days. If we still do not receive an incoming payment, you will be sent another reminder with a new request for payment. The third reminder incurs a five euro reminder fee. If you ignore this last reminder as well, we will hand over the claim to our debt collection agency. In order to avoid the resulting inconvenience and additional costs, please transfer the amount on time.

It usually takes five to seven business days from the time we receive your return until the amount in question is refunded.

Yes, VAT is included in our prices.

If you have not paid any outstanding amounts even after the third reminder, we will hand over your claim to our debt collection agency (see also "I have received a payment reminder, what do I have to do?"). You will then receive a payment request from Paigo and additional fees will apply.  

If you cannot select your preferred payment method, please check the following points:

• Do your delivery and billing address not match?
  
• Have you possibly not yet paid (in full) for previous orders?
  
• Have you made a typing error?
  
• Have you recently changed your name or address and not yet informed us?

If the selected payment method still does not work, please choose another one.

For new customers, the maximum order value depends on the result of the credit check and is between 200 and 500 €. Existing customers can order on account for up to €500, above which orders can be paid for by credit card, Paypal, prepayment and Sofortüberweisung. Regardless of the payment method, the maximum order value is €1,500 or CHF 1,500.

New customers

We reserve the right to carry out a credit check in compliance with all relevant data protection regulations; in the event of a negative credit report, in particular if you are in arrears with invoices from previous orders in our online shop, we reserve the right to process your order only for the payment methods suggested by us (e.g. cash in advance).

We will inform you of this decision without delay, in any case before a purchase contract is concluded (cf. § 2 para. 3 of these GTC).

The better your credit rating, the higher your invoice limit. In most cases, the maximum amount is between 200 and 500 euros. 

Existing customers

We reserve the right to carry out a credit check in compliance with all relevant data protection regulations; in the event of a negative credit report, in particular if you are in arrears with invoices from previous orders in our online shop, we reserve the right to process your order only for the payment methods suggested by us (e.g. cash in advance).

We will inform you of this decision without delay, in any case before the conclusion of a purchase contract (cf. § 2 para. 3 of these GTC). 

Existing customers can order on account up to an amount of 500 euros.

Currently we ship multiple orders in multiple packages. This makes it easier to allocate and process your orders. If you want to return one or more orders, please do so in individual packages according to the orders. 

If items are sold out, this is often only due to a short-term delivery delay. However, sometimes items are in such high demand that they quickly sell out completely. We can therefore not guarantee that we will have sold out items back in stock. Our basics are constantly being replenished - just let us inform you by email when your desired size is available again.

So far we have been able to pack many items in sustainable material. We are also continuing to work on a way that at some point all collection items will be sent sustainably, for example in boxes. As a manufacturer, we serve various customers with our packaging. We also deliver our goods to specialized sellers who have special requirements in terms of packaging and presentation. The cleanliness and hygiene of the goods has top priority here. At present, only bags made of polymer polypropylene (PP) reliably protect against dirt. Thanks to their composition, our bags are recyclable. Currently, only items that our specialized sellers, who want to see the goods without removing the packaging, are ironed, unpacked and presented on hangers. That's why we mainly use our hangers in brick-and-mortar retail. A return service picks up the hangers - so they don't end up in the garbage and can be reused or recycled. All of our goods come from our central warehouse in Radolfzell. Therefore, sellers and online customers receive the same packaging. Repacking the goods before shipping is currently neither efficient nor sustainable. However, since we continuously check our processes, this may change again in the future.

You will usually receive your order three to five business days after it has been shipped. International packages usually take four to six business days to reach their destination. You can track your order using the DHL tracking number that we provide to you. 

A note on shipments to Switzerland: Shipments that were packed in our logistics center on Tuesday are handed over to Swiss Post on Thursday; if they were packed on Thursdays, they will be handed over on the following Monday. You can only track your shipment from this point on.

We currently do not offer express shipping.

You will receive a Track & Trace code from DHL with the shipping confirmation. You can click on the code and you will be forwarded directly to the shipment tracking page.

In this case, please contact our customer service at kundenservice@schiesser.com. We will then send you a recipient declaration that you must sign and return to us. Only then can we initiate an investigation with DHL. This takes about four weeks. If we cannot find your package, you will receive a store credit or your money back. If DHL does find the package, it will be delivered to you.

We ship with DHL Paket; for international shipments, shipping can be carried out in cooperation with a local service provider. DHL offers contactless delivery upon request.

We deliver to Belgium, Germany, Denmark, Finland, France, Ireland, Italy, Luxembourg, the Netherlands, Austria, Poland, Sweden, Slovenia, Spain and the Czech Republic. Please order via schiesser.com.

For deliveries to Switzerland and Liechtenstein please visit schiesser.ch.

We currently do not deliver to our SCHIESSER stores and outlets.

All orders are free shipping.

If you are unable to receive your package in person, you can leave your package at an agreed location or have it delivered to a neighbor. Alternatively, you can collect it from the post office indicated on the notification slip left for you by the postman. You can check the current status of your package using your tracking number. This can be found in your shipping confirmation email. 

If an item is missing from your package, please contact our customer service at kundenservice@schiesser.com. We will then check our inventory. If we find out that there is a shortage, we will send the item to you as soon as possible, or issue you with a store credit. 

Unless otherwise stated, all items in our online shop can be shipped immediately.

Yes; when you complete your order, you can select a DHL Packstation as the shipping address in the "Address" step. This option is not available for purchases on account and only possible for orders within Germany.

Yes, all you have to do is provide the appropriate address during the ordering process. If the address is different, however, purchase on account is not possible.

If your package arrives damaged, you must submit a damage report to DHL and send it to us. If an item is damaged during shipping or is missing, please contact our customer service at kundenservice@schiesser.com. Please state your order number so that we can handle your request more easily.

That's possible: we'll send you an email containing a link to track your package. You can use the link to change the place and time of delivery or, for example, specify a parcel shop to which you want your parcel to be delivered.

First check the shipment tracking to see whether the package is with a neighbor or at your desired location. If this is not the case and the shipping status has not changed after five business days, please contact our customer service at kundenservice@schiesser.com.

If your package cannot be delivered, it will be sent back to us as a return. As with a regular return, we will refund the purchase amount to your original payment method within 14 days. As we cannot reroute your package to a different address, please place a new order to the correct address.

In this case, please contact customer service kundenservice@schiesser.com and also check the return confirmation for completeness. If an item is not listed, please let us know the item number so that we can check your return a second time. If we cannot find it, please send us a written confirmation that you have returned the item. You can obtain the form from Customer Service.

If an item does not meet your expectations, you can return it to us free of charge (within Germany) within 28 days. The item must be unworn, in its original packaging and in perfect condition. All tags and labels must also still be on the item. 

To return an item, please fill out the return form enclosed with your package - including the quantity of returned items and the reason for your return. This way we can keep improving our service to you.

Alternatively, you can create your own return label for national and international returns here. For free returns from Switzerland and Liechtenstein, please use the pick@home service.

A return label is enclosed with orders from Germany. If you need a new one, please contact our customer service. For returns from abroad, simply create the return label yourself.

A credit note is always refunded via the selected payment method. 

In the case of an invoice, the invoice amount is reduced by the amount of the returned items. You therefore only pay for the items that you have kept. If you have already paid by bank transfer, we will usually credit the amount to your bank account within five working days. 

If you have paid by credit card, we will credit the amount to the credit card account specified. You can then see the entry on the next statement. It is possible that the date of the chargeback on the statement is the same as the date of payment - this is quite normal.

If you pay in advance, you will usually receive the credit note within five working days to the bank account from which you transferred the money.

If you paid by Sofort, you will also receive the credit note, usually within five working days, on the bank account from which you transferred the money.

If you paid with PayPal, we will credit the amount to your PayPal account.

A cash payment of your credit is not possible.

You will receive a confirmation by e-mail as soon as we have recorded the receipt of your return.

As soon as we have received your return and checked it, you will receive an email from us with our return credit note. A new invoice will not be issued after the return. Please pay the difference (invoice amount minus credit note) independently and on time. 

If you have transferred the original amount in full, you will receive a refund in the amount of the credit note.

Currently we ship multiple orders in multiple packages. This makes it easier to allocate and process your orders. If you want to return one or more orders, please do so in individual packages according to the orders. 

We currently do not offer this service.

Detailed instructions on redeeming a coupon or promo code can be found here.

Vouchers and discounts cannot be combined with other promotions/discounts or vouchers. Cash payment is not possible. Only one voucher can be redeemed per order. When redeeming a gift certificate, the total cost of goods purchased must correspond to the value of the voucher. Please note that the shipping and handling fee is not included in the value of the goods. For returns, percentage discounts will be proportionally charged to the credit note. SCHIESSER reserves the right to deduct the value of the voucher from your credit in the case of returns if the purchase value is less than the specified minimum purchase value. The minimum purchase value and voucher period are shown on the vouchers. Information on our general voucher terms and conditions can also be found here.

Please note that our vouchers generally apply to the minimum purchase value AFTER return. That is, the value of goods that you actually keep. This can lead to the fact that you unfortunately no longer qualify for the selected voucher after partial order return and fall below the minimum purchase value. You will therefore have to pay the full invoice amount.

With your own customer account, many functions are available to you that make shopping in the SCHIESSER online shop much easier. You enter your data for billing and your delivery address only once. These will be saved in your customer account so that you don't have to enter them again for each new purchase. The following functions are also available to you:

• Checking the shipping status of your order
• Order and return history
• Exclusive promotions, offers and much more

Of course, you always have the option of either deleting your customer account or changing individual fields. To do this, simply log in to your account and click on the My Account box.

To do this, simply log into your account. Under My Account, select My Address book and change your address accordingly.

You have the option to have an email sent to you by clicking on the question mark in the registration area. This e-mail contains a link you'll need to click. This confirms that the request came from you. You will then receive a second e-mail from us with a newly generated password.

By subscribing to our newsletter, you will always be informed about the latest trends and promotions and you won't miss out on any news.

As a thank you for your newsletter registration, you will also receive a 10% voucher for the SCHIESSER Online Shop. Please note that the same promo code will always be sent upon repeatedly subscribing to the newsletter using the same e-mail address; it is not possible to redeem the same promo code multiple times.

To unsubscribe from the newsletter, you can simply click on the unsubscribe link in one of our newsletters. Alternatively, you can unsubscribe from the newsletter directly here in the online shop. Simply enter your email address in the text field on the following page for to unsubscribe and confirm it by clicking the button.

You can use our store finder search to find the nearest store in your area that carries Schiesser products. To do this, simply enter your zip code or your desired location. We will find the nearest store for you and show you the best way to reach it. You can access the store search here.

Schiesser items are released in standard sizes. If you are ever unsure of what size is right for you, you can use our Size table. If an item still doesn't fit, you can of course return it free of charge.

In this case, use our storefinder. Here you will find all retailers, SCHIESSER stores and outlets that sell our items.

In the case of a complaint, please contact either our customer service or a SCHIESSER store near you. You can find the nearest store in our Storefinder. In the case of an online order, please provide our customer service with the order number so that we can assign your request.

You are also welcome to send us pictures of the item in advance by WhatsApp or email. You can find our contact details in the contact form.

You can find our lingerie ABC here.

Do you have questions about one of our products or something else? Simply fill out the contact form or send us an email at kundenservice@schiesser.com. We would be pleased to assist you.

You can find our privacy policy at https://www.schiesser.com/en/data-privacy/.

If you have any questions about data protection, please contact us as follows:

SCHIESSER GmbH
Schützenstraße 18
P.O. Box 15 20
78305 Radolfzell
Germany

Tel. 07732/90-0
Fax 07732/90-65 55

URL: www.schiesser.com
E-Mail: info@schiesser.com