Help / FAQ

What are the ordering deadlines if I wish to receive my order before Christmas?

A list of the order periods for guaranteed delivery before Christmas as well as information on our extended returns policy can be found here.

Why should I set up an online account?

With your own online account, you have access to many functions that make shopping from the SCHIESSER online shop much easier. Once you've entered your billing and shipping address information, it will be stored on your online account, so you do not have to re-enter it every time you make a new purchase. The following functions are also available to you:

  • Checking the shipping status of your orders
  • Order and return history
  • Exclusive promotions, deals, and much more

What are the advantages of a newsletter?

By subscribing to our newsletter, you will always be informed about the latest trends and promotions and you won't miss out on any news.

As a thank you for subscribing to our newsletter, you'll also receive a €5 voucher* for the SCHIESSER online shop (* minimum order value €20). Please note that the same promo code will always be sent upon repeatedly subscribing to the newsletter using the same e-mail address; it is not possible to redeem the same promo code multiple times.

How can I unsubscribe from the e-mail newsletter?

To unsubscribe from the newsletter, you can simply click on the unsubscribe link in one of our newsletters. Alternatively, you can unsubscribe directly from the newsletter through the online shop, by clicking here. Simply enter the applicable e-mail address in the text box on the following page and confirm unsubscribing by clicking on the button.

How do I find a store near me that carries Schiesser products?

With our store locator, you can find the nearest store in your area that carries Schiesser products. Simply enter your postal code or your desired location and we'll find your nearest store and show you how to get there. The store locator is accessed here.

How safe is my information?

We work with modern 128-bit SSL encryption. Your information will be treated with the highest level of security.

What do I do if I've forgotten my password?

It's possible for you to have an e-mail sent to you by clicking on the question mark in the registration area. This e-mail contains a link you'll need to click. This confirms that the request came from you. You will then receive a second e-mail from us with a newly generated password.

Can I delete my customer account or change my account if I move?

Of course, you always have the option of either deleting your customer account or changing individual fields. Simply log in to your account and click on "my account".

Predecessor and successor?

Bluebird = 95/5

Lexicon: if you don't know what a certain technical term means.

Our Underwear ABCs can be found on the SCHIESSER homepage

Is there a minimum order value for the SCHIESSER online shop?

No, there is no minimum order value.

How do I find the right size?

Schiesser items are released in standard sizes. If you're not sure which size is right for you, you can consult our size chart. If an item still doesn't fit, you can of course return it free of charge.

Can I order by phone?

Unfortunately we cannot accept orders by phone.

Our customer service center will gladly help you if you have any questions regarding carrying out an online order, a complaint or the return process.

You can reach us by toll-free phone on the German landline and mobile network at: 0800 723 78 11.

When calling from other countries, you can reach our customer service on +49 (0) 1805 212 699 (international rates for calls to Germany may apply, depending on your telecommunications service provider).

Can I change or cancel an order?

Orders that have been sent out cannot be changed or canceled due to the fact that it's a fully-automated process.

I didn't receive my order, but it should have come according to the delivery status. What do I do?

If this occurs, please contact our customer service.

Where and how can I check the delivery status of my order?

You will receive a track & trace code from DHL together with your shipping confirmation. Using this code, you can check your shipment status at www.dhl.de.

I never placed an order; someone must have used my contact information. What happens now?

If this occurs, please contact our customer service.

Which logistics company does Schiesser use to ship its goods?

DHL Parcel Post

For shipments to outside of Germany, DHL may contract a local courier to handle the delivery.

Which countries do you deliver to?

Schiesser.com ships exclusively to Germany, Denmark, Finland, France, Hungary, Ireland, Italy, Luxembourg, Austria, Netherlands, Czech Republic, Poland, Slovenia, Spain, Sweden and the United Kingdom.

For orders to Belgium, please visit schiesser.be.

How much are your shipping costs?

For orders to Germany we charge a shipping and service charge of € 2.95. For Belgium, Luxembourg, the Netherlands, Austria, France, Poland, and the Czech Republic there is a shipping and service charge of € 3.95. For deliveries to Denmark, Ireland, Italy, Spain, Sweden, the United Kingdom, Finland, Slovenia, and Hungary we charge a shipping and service charge of € 5.95.

When do I receive my order?

Within Germany, it generally takes two to three business days for a package to arrive.
International shipments are normally delivered within four to six working days. You can track your order at any time using DHL Tracking.

What happens if I'm not present at the time of delivery?

If you are not at home when your package arrives, the courier will leave a notification for you. It's possible that the postman has left your package with a neighbor or you can pick it up at the specified post office. You can always check the latest status of your shipment using the tracking number included in your shipment confirmation email.

There's an item missing from my shipment. Are you still sending it?

If this occurs, please contact our customer service.

Which payment methods can I use in the SCHIESSER online shop?

We accept the following payment methods at schiesser.com:

  • Invoice
  • PayPal
  • Credit card (VISA/Mastercard)
  • Advance payment
  • Sofort. bank transfer

Unfortunately, we're unable to offer purchase on account for international orders. Because of the higher transaction fees, we only offer the advance payment option in countries where the currency is euros. We only offer payments through iDeal for orders in the Netherlands. More information can be found under Payment Methods.

Can I pay with a gift card/voucher?

You have the option of redeeming a coupon code (without spaces) during the purchase process. When redeeming a gift voucher, the total cost of goods purchased must correspond to the value of the voucher. Please note that the shipping and handling fee is not included in the value of the goods.

How can I redeem a coupon or promo code?

Detailed instructions on redeeming a coupon or promo code can be found here.

What are your voucher conditions?

Vouchers and discounts cannot be combined with other promotions/discounts or vouchers. Cash payment is not possible. Only one voucher can be redeemed per order. When redeeming a gift certificate, the total cost of goods purchased must correspond to the value of the voucher. Please note that the shipping and handling fee is not included in the value of the goods.

For returns, percentage discounts will be proportionally charged to the credit note. Schiesser reserves the right to deduct the voucher value from the credit note for returns, if the specified minimum order value has not been reached. Minimum order value and coupon duration will be shown on the coupons.

How can I exchange an article?

Unfortunately, direct item exchange is not possible. Please return the item in question using the enclosed return label and reorder. If no return label was included in your package, you can create one here.

What are the conditions for returning an item?

If an item does not meet your expectations, you can send it back to us free of charge within 14 days. Please understand that we can only accept unworn, flawless goods with their original packaging. We also ask that you not remove any labels or other attachments when trying the item on.
To return an item, please fill out the enclosed return form and list the quantity being returned. Please also indicate the reason for the return, so that we can constantly improve our service.

How do I return an item?

For return shipping, please affix the enclosed return label to the package. The package can be sent from the nearest post office at no cost to you. Alternatively, you can also deposit the package in a DHL Parcel Box.

If no return label was included in your package, you can create one here.

How long does it take for me to get my money back when I return an item?

In case of a return, we will refund your payment within 2 weeks.

How can I see if an item is in stock?

All items on our online shop are usually immediately available for shipment.

Where can I find my favorite items if they're not on the online shop?

In this case, use our store locator. Here you'll find all the retailers that carry our products.

Service hotline / Contact

Do you have any questions about any of our products or do you need individual advice? Then please contact our customer service. We can be reached either by calling the service hotline at +49 (0) 800 723 78 11 (toll-free from the German landline and mobile network) or via e-mail at kundenservice@schiesser.com. We would be pleased to assist you. For calls from abroad you can reach us at +49 (0) 1805 212 699 (depending on your communications service provider, fees for an international call to Germany may apply).