The developments surrounding COVID-19 / Corona are extremely concerning for many people and we are fully aware of that. We would therefore like let you know how we at SCHIESSER are dealing with the situation.
Protecting the health and well-being of our customers and employees and doing our part to curb the spread of the virus is our top priority. We heed government recommendations with great diligence and are taking all necessary measures.
Current measures:
– All our stores in the Netherlands will be closed until January 14th, 2022 as part of a nationwide lockdown
Of course, the situation may change at any time. Please follow the current regulations for the country or district.
Our online shop will remain open for you 24 hours. In order to allow you to purchase our products as usual, we’re offering you free shipping when you order via our online shop.
We wish our customers plenty of good health during this time.
Your SCHIESSER Team
Q&A regarding the current situation
Are there any delivery restrictions?
Delivery delays may occur due to the currently high order volume. Unfortunately, due to current events, you cannot place orders in the United Kingdom either. We apologize for any inconvenience.
Response time to customer inquiries?
There may be delays in answering emails due to the increased number of customer inquiries.
Can customer service be reached by phone?
Our customer service can be reached by phone Monday to Friday from 9:00 a.m. to 1:00 p.m. or by email (kundenservice@schiesser.com).
Is it still possible to return items?
Items can still be returned. We currently do not see any reason to stop accepting returns. However, there may be delays in processing returns.
Does SCHIESSER offer an extended return period?
We are extending our return period for your online purchases to 100 days so that you do not have to take additional trips to the post office in the near future.
Are there any delivery delays?
Generally speaking, the shipping time is 5-7 business days within Germany. However, due to the high volume of packages, there may be delivery delays for some regions and international shipments. We ask for your patience in these situations and apologize for any inconvenience. Current information from DHL regarding You can find shipping and delivery info here.
How does contactless delivery work?
Our shipping partner DHL is also fully committed to the health and safety of its employees and customers. In order to provide the best possible protection for customers and package deliverers, packages can now be accepted contactlessly. A signature from the recipient is no longer required, since the DHL courier signs for the package when the delivery is made. Alternatively, you may specify a pickup location or PO box for the package in order to completely avoid personal contact. This keeps the ordering process risk-free. If there are any changes, we will keep you informed.
What happens to orders shipped to a business address?
Packages cannot be delivered if the respective companies and shops are closed. The shipment will therefore be returned to sender.