The developments surrounding COVID-19 / Corona are extremely concerning for many people and we are fully aware of that. We would therefore like let you know how we at SCHIESSER are dealing with the situation.
Protecting the health and well-being of our customers and employees and doing our part to curb the spread of the virus is our top priority. We heed government recommendations with great diligence and are taking all necessary measures. In Germany, our stores and outlets will remain closed until March 07, 2021. In the Netherlands, stores are also closed. Our stores in Belgium, Denmark, Austria and Switzerland are now open again. Of course, the situation may change at any time. Please follow the current regulations for the country or district.
Our online shop will remain open for you 24 hours. In order to allow you to purchase our products as usual, we’re offering you free shipping when you order via our online shop.
We wish our customers plenty of good health during this time.
Your SCHIESSER Team
Q&A regarding the current situation
Are there any shipping restrictions?
Due to the current situation, no packages can currently be sent to France. More information can be found here. We apologize for the inconvenience. Any order cancellations made in the past few days will of course be offset and appear in your customer account in the form of store credit. Unfortunately, due to current events, you can no longer place orders to the United Kingdom. We sincerely apologize for this.
Response time for customer inquiries?
Due to an increased number of customer inquiries, there may be delays with regards to email replies.
Can customer service be reached by phone?
Our customer service is currently only available by email (firstname.lastname@example.org).
Is it still possible to return items?
Items can still be returned. We currently see no reason to put an end to this. There may be delays in the processing of returns.
Does SCHIESSER offer an extended return period?
We are extending our return period for your online purchases to 100 days, so that you don’t have to make any additional trips to the post office in the near future.
Are there any shipping delays?
Due to the current situation, we may not be able to keep our delivery promise (shipped within 2-3 business days); as such, you will only receive your order after 3-5 business days. Thank you for your understanding. International shipping may experience delays or restrictions due to the current situation.
Should anything change over here, we will of course let you know. Current information from DHL regarding shipping and delivery is available here.
How does contactless delivery work?
The health and safety of our own employees and customers is also a top priority for our shipping partner DHL. In order to protect customers and parcel couriers the most we possibly can, parcels are now shipped without any contact. The recipient’s signature is no longer required; the DHL courier is responsible for signing off on the delivery. Alternatively, a storage location for the package or a mailbox can be specified in order to completely avoid personal contact. Orders remain risk-free. We’ll let you know if there are any changes.
Exchanging and returning to SCHIESSER stores
We hope to be able to resume normal business operations in our stores and outlets soon; of course, exchange and return deadlines have been lifted until then and we will gladly handle your concerns.
What happens to orders that have been shipped to a business address?
Packages cannot be delivered if the applicable companies and stores are closed. The shipment will therefore be returned to sender.