The developments surrounding COVID-19 / Corona are extremely concerning for many people and we are fully aware of that. We would therefore like let you know how we at SCHIESSER are dealing with the situation.
Protecting the health and well-being of our customers and employees and doing our part to curb the spread of the virus is our top priority. We heed government recommendations with great diligence and are taking all necessary measures.
Our online shop will remain open for you 24 hours a day, but until further notice we are only able to answer your requests via email (firstname.lastname@example.org). To make it possible for you to buy our products as usual, we are now offering free shipping when you order through our online shop.* We are extending our return period for your online purchases to 100 days, so that you don’t have to make any additional trips to the post office in the near future.
We wish our customers plenty of good health during this time.
Your SCHIESSER Team
Q&A regarding the current situation
Response time for customer inquiries?
Due to an increased number of customer inquiries, there may be delays with regards to email replies.
Can customer service be reached by phone?
Due to internal measures regarding the current situation, our customer service employees are currently not available to take calls, but you can reach us by email (email@example.com).
Is it still possible to return items?
Items can still be returned. We currently see no reason to put an end to this. There may be delays in the processing of returns.
Does SCHIESSER offer an extended return period?
We are extending our return period for your online purchases to 100 days, so that you don’t have to make any additional trips to the post office in the near future.
Are there any shipping delays?
Due to the current situation, we may not be able to keep our delivery promise (shipped within 2-3 business days); as such, you will only receive your order after 5-6 business days. Thank you for your understanding. International shipping may experience delays or restrictions due to the current situation.
The following countries are currently affected: France and Switzerland.
Should anything change over here, we will of course let you know. Current information from DHL regarding shipping and delivery is available here.
How does contactless delivery work?
The health and safety of our own employees and customers is also a top priority for our shipping partner DHL. In order to protect customers and parcel couriers the most we possibly can, parcels are now shipped without any contact. The recipient’s signature is no longer required; the DHL courier is responsible for signing off on the delivery. Alternatively, a storage location for the package or a mailbox can be specified in order to completely avoid personal contact. Orders remain risk-free. We’ll let you know if there are any changes.
How long will Schiesser stores remain closed?
SCHIESSER stores are expected to be closed until April 19, 2020. We’ll let you know if there are any changes regarding this matter.
Exchanging and returning to SCHIESSER stores
We hope to be able to resume normal business operations in our stores and outlets soon; of course, exchange and return deadlines have been lifted until then and we will gladly handle your concerns.
What happens to orders that have been shipped to a business address?
Packages cannot be delivered if the applicable companies and stores are closed. The shipment will therefore be returned to sender.
*Free shipping for the entire product range in our online shop.